Privacy Policy
Effective date: August 6, 2026
Garage Force of Greater Charlotte ("Garage Force," "we," "us," or "our") respects your privacy. This policy explains the information we collect through garageforcecharlotte.com, how we use and disclose it, and the choices available to you.
Information We Collect
We collect information you voluntarily provide, such as your name, email address, telephone number, property type, surface or project information, preferred appointment date, and communications with us. If you select an optional text-message consent box, we also retain the consent category, the disclosure presented, and available submission details such as the date, time, source page, and consent receipt identifier.
Our website and service providers may automatically collect device, browser, IP-address, referral, page-interaction, and similar technical information through server logs, cookies, pixels, or comparable technologies. We may use analytics and advertising services, including services offered by Google and Meta, when configured on the site.
How We Use Information
- Respond to estimate requests and customer questions.
- Schedule appointments and provide requested service or project updates.
- Operate, protect, measure, and improve our website and services.
- Send marketing communications only where legally permitted and, for automated promotional text messages, only when the required separate consent has been provided.
- Maintain consent, suppression, transaction, security, and compliance records.
- Comply with law and protect our customers, business, and rights.
Text Messaging and Mobile Information
When you voluntarily opt in, Garage Force of Greater Charlotte may use your mobile number to send only the categories of text messages you selected. These may include estimate-request communications, appointment scheduling and reminders, project or service updates, and customer-care messages. Marketing and promotional messages are sent only when you separately select the marketing-text option.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance, call 704-289-5999, or email greatercharlotte@garageforce.com.
We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their marketing or promotional purposes. We may provide information to service providers that help us deliver messages or customer support, but they may use it only to perform those services for us. SMS consent is specific to Garage Force of Greater Charlotte and is not transferred to another party.
We retain records of SMS consent for compliance and operational purposes. Opting out of text messages does not affect other communications you have separately requested.
How We Disclose Information
We may disclose information to contractors and service providers that support website hosting, customer relationship management, communications, scheduling, analytics, advertising, security, and professional services. They are permitted to use information only for the services they provide to us. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction subject to appropriate protections.
We do not sell personal information for money. We do not sell or share SMS opt-in data or consent for third-party marketing.
Cookies and Analytics
You may control cookies through your browser settings. Disabling cookies may affect some website features. Third-party analytics or advertising providers may process information under their own privacy policies.
Retention and Security
We retain information for as long as reasonably necessary for the purposes described here, including providing services, maintaining business and consent records, resolving disputes, and meeting legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure.
Your Choices
You can decline both optional SMS consent boxes and still submit an estimate request. You can unsubscribe from text messages by replying STOP and can unsubscribe from marketing emails using the instructions in those emails. To request access, correction, or deletion of information, contact us using the details below. We may need to verify your identity and may retain information where legally permitted or required.
Children's Privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
External Links
Our website may link to third-party websites. Their privacy practices are governed by their own policies, not this policy.
Policy Changes
We may update this policy from time to time. The effective date above shows when the current version took effect.
Contact Us
Garage Force of Greater Charlotte
4033 Matthews Mint Hill Road
Matthews, NC 28105
704-289-5999
greatercharlotte@garageforce.com